Refunds & Returns Police

At NG Central LLC & NG Central LTD, our commitment to your satisfaction extends to our transparent and hassle-free refund and return policy. We value your trust and want you to have confidence in every purchase you make with us. Here's how our policy works:

Money-Back Guarantee

We proudly stand behind the quality of our products, and we offer a comprehensive money-back guarantee. If, for any reason, you're not entirely satisfied with your purchase, you have the flexibility to request a refund within 30 days from the date of your purchase.

Return Eligibility

To ensure eligibility for a refund, there are a few conditions to keep in mind:

• Timely Request: Please submit your refund request within 30 days from the date of purchase. Any requests made after this period cannot be processed.
• Original Packaging and Condition: The items you're returning should be in their original packaging and must be in the same condition as when you received them. This includes all accompanying accessories, manuals, and promotional materials.

Partial Refunds

In some cases, an item may not meet the original condition requirements for a full refund. We reserve the right to offer a partial refund, a decision we'll make at our discretion, taking factors like damage, deterioration, and missing components into account.

The Return Process

To initiate a refund request, follow these steps:

• Contact our customer support: Reach out to our responsive customer support team via phone or email. Share your order details and specify the item(s) you wish to return.
• Return Authorization Number (RMA): If necessary, our customer support representatives will guide you through the return process and provide a return authorization number (RMA). Ensure that this number accompanies your returned item(s) for proper identification and processing.
• Return Shipping: Unless the return is due to our error or a defective product, the cost of return shipping will be the responsibility of the customer. We strongly recommend using a shipping method that includes tracking and insurance to safeguard against potential loss or damage during transit.

Refund Processing

Once we receive the returned item(s) and confirm that they meet the refund criteria, we will promptly initiate the refund process. Please allow a reasonable amount of time for the refund to be processed, as it may take a few business days for the funds to appear in your account.

Non-Refundable Items

While we aim to accommodate all refund requests, certain items may not be eligible for a refund. These items may include personalised or custom-made products, digital downloads, and perishable goods. Refer to the product description or contact our customer support team for specific refund eligibility information.

Exchanges and Store Credit

If you prefer to exchange an item or receive store credit instead of a refund, please let our customer support team know. We'll make every effort to accommodate your request, subject to availability and the applicable terms and conditions.

Modifications to the Refund Policy

Please note that we retain the right to modify or update this refund policy at any time. Any changes will take effect immediately upon being posted on our website. We encourage you to periodically review our refund policy to stay informed of any updates.

At NG Central LLC & NG Central LLC, your satisfaction is paramount. Our refunds and returns policy is designed to ensure fairness and transparency throughout the process. We're here to provide you with exceptional service and a shopping experience that's worry-free.